Frequently Asked Questions
Everything you need to know about shopping at Trotters Childrenswear
What is your shipping policy for domestic orders?
We offer standard and express delivery options across the UK. Standard shipping typically takes 3-5 working days, while express delivery arrives within 1-2 working days if ordered before 2 PM.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return through our online portal or visit any of our physical boutique locations.
Do you offer international shipping?
Yes, Trotters ships to over 60 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How can I ensure I am ordering the correct size for my child?
Each product page features a detailed size guide based on age and measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit as children grow.
Are your clothes machine washable?
Most of our garments are machine washable at 30 degrees. However, for delicate items like our hand-smocked dresses and wool coats, we recommend following the specific care instructions on the label.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.